Vacation Rentals Rental Agreement

The National Register of Historic Places and the City of West Palm Beach Historic Preservation Board both recognize our vacation rentals. Each short-term vacation rental is separately licensed and owned by Cheryl and Kirk Grantham with iTrip Vacation Rentals Palm Beach managing each property as self-catering accommodations. Vacation rentals are separate from Casa Grandview Inn, meaning they are not entitled to the same amenities and services as that of the separately licensed and resident-proprietor-operated inn. You can find state, county, and city licensing information under the Vacation Rental tab at the individual vacation rental accommodation listing.

Smoking any substance as well as vaping, lighting candles, incense, charcoal grills, and other similar activities are prohibited while staying at the vacation rental. All guests must be 21 or older to reserve though there is an exception for Military guests who are 18 or older. Families with well-behaved children are welcome to the vacation rentals. Contactless check-in is available and guests arrive directly to the vacation rental address of the reserved rental. Guests will receive arrival information and address via email/text in advance with a paid balance due 30 days before arrival. Guests may find a Vacation Rental Checklist that will include more helpful arrival and departure information. The occupancy of each rental shall not be exceeded. 

Check-in time: 4 p.m. If you need to discuss an earlier or later arrival time, please contact Tonya, Operations Manager at iTrip Palm Beach at (561) 351-1262 at least 48 hours in advance.

Check-out time:  please check out in advance of 10:00 a.m. We are grateful for your understanding of the time required for cleaning and preparing the accommodation for the next incoming guest.

All vacation rentals come fully furnished and include self-catering options with kitchens. Guests agree not to move either indoor or outdoor furniture as well as to keep windows and doors closed pursuant to the Division of Business & Professional Regulations, State of Florida. Smoking of any substance is strictly prohibited in all vacation rentals. Any guest found using illegal drugs agrees this will result in the termination of the rental agreement without a refund. Visitors can request housekeeping services for an additional fee. All housekeeping services are scheduled with a licensed and local professional service.

All guest reservations are guaranteed with an advance credit card deposit of 50% of the reservation cost and taxes on the credit card at booking. Any balance is due 30 days before arrival and visitors agree to pay the amount via the credit card on file. Casa Grandview accepts MasterCard, Visa and American Express. All guests agree to the balance being charged 30 days ahead of arrival. The "staying guest" must provide credit card details and a positive I.D. (valid license or passport) prior to arrival.

Guests can prepay the deposit and balance by using a bank check and receive a 5% discount on their reservation. Payment by check must be completed 30 days ahead of arrival.

Gift certificates are not eligible for vacation rental deposit. For more information about gift certificates, vouchers or pre-authorization payments for friends and family stays, please contact Cheryl Grantham directly. No sub-letting of accommodations. You can reach Cheryl at 561-313-9695 if you want to use a gift certificate to pay your balance.

Casa Grandview Vacation Rentals recommends the purchase of travel insurance or ResNexus Travel Protection (not insurance). Those with a reservation can cancel their vacation rental via email. Any cancellation outside of 30 days is subject to an administrative fee. If you cancel within 30 days of arrival, you agree to the remaining balance being charged to the card provided. If those days can be resold, then a refund will be issued minus the administrative fee of $50 or 5%, whichever is greater. If those dates aren't sold, then the balance is paid in full and the person will receive a credit for a future stay within 12 months of the original reservation dates. Any reservation modifications will require a $35 fee. Cancellations are also subject to an administrative fee. Any early departure will not receive a refund. Any third- party online travel  reservations are non-refundable.

Occupancy capacity for each rental is provided on each listing. Guests shall not exceed the maximum occupancy as set by the DBPR, State of Florida. An additional guest fee of $25 per person will be imposed for discounted promotional rates for two guests if room capacity allows.

The short-term vacation rentals welcome well-behaved children and their parents except for the Guest House, which has a capacity for two adults or a couple with an infant. There are no additional fees for children 12 and under. 

The vacation rentals are self-catering and do not include any housekeeping during the stay. No other services available at the Casa Grandview Inn apply to the vacation rentals since the inn is separately licensed and resident proprietor operated. We can arrange for housekeeping services through a licensed professional cleaning service. This costs $45 per hour per housekeeper. There is a 2.5-hour minimum and advance notice for scheduling is required. Guests agree to follow the Vacation Rental Checklist. If dishes or pans are left for housekeeping to wash or any other extraordinary cleaning is necessary at departure, the guest agrees to pay an additional cleaning fee on the credit card provided.

All rentals are professionally cleaned, disinfected, and sanitized before arrival. Beds are made with fresh linens as well.  The Bahama, Charleston, Coco,  Key West, and Seagrass offer a washer and dryer. The Guest House, Nola, and Savannah may use the complimentary LG washer/dryer laundry (for registered guests only by appointment). Jack Sheehan's Cleaners, 1510 Lake Avenue, is just two blocks west across from Howard Park and is available for drop-off service. If you launder our linens, please use only non-chlorine bleach and separate them from all colored items including pool towels. If there are any damages and/or missing linens, guests agree to pay for damages via the credit card used for the reservation.

All vacation rentals are fully furnished and offer equipped kitchens. Complimentary items (on arrival only) include a 10-ounce bag of Lavassa Ground Coffee, Cuisinart coffee machine, half n' half, bottled water, Dove dish liquid, sponge, dishwasher pods, laundry pods, paper products, cleaning supplies,  and trash bags, Antica Farmacista Pompelmo (Grapefruit) shower gel, shampoo, conditioner, and hand lotion. Products are intended for use while on the property. If the guest removes items from the property, the guest agrees to pay for replacement costs of the products or dispenser items they remove.

The guest agrees that the credit card associated with their reservation will be used for the entirety of their stay. The guest agrees to pay a replacement fee for broken or missing items, red wine, or other damage to bedding, towels, flooring, furnishing,  and property. The guest also agrees to pay a $250 fine for smoking or vaping in the accommodation via the credit card used for the reservation. Please do not place flat irons on furniture, which could lead to damages resulting in a fee. Guests agree not to move the furniture or take furnishings outdoors which could also result in a damage fee.

If guests leave behind any clothing or personal items, we're happy to return them. Please mail us a postage-paid mailer for a return. Once we receive the mailer or box, we will return any forgotten personal items. Any items held over 30 days without a response from the guest or receipt of a mailer will be donated to local charities.

Cleaning Fee: Please refer to individual accommodations on our website for a precise exit cleaning fee, which will be added to the reservation cost. Thank you.

In the case of any cancellations, delays, or interruptions of travel due to weather or illness, guests agree to take responsibility for said situations. Guest also acknowledges we recommend protecting your trip with trip insurance or Travel Protection when direct booking on our website.
If the Governor of Florida declares a State of Emergency due to weather, or If the City of West Palm Beach issues an evacuation order because of a hurricane within 24 hours of your arrival, we will provide a refund and credit any deposits to a future stay and you must leave the city. Again, we recommend purchasing travel protection or travel insurance.

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